We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Windows 10 Protected Folder Access
Hi, i have dropbox installed and have noticed i have recently started seeing Windows 10 Protected Folder Access Blocked alerts for Dropbox.exe tryign to access the Music and Documnets folders in my p...
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHave you tried replying through your email directly instead stlouey?
I am having this issue too, with all of our managed Windows devices. We have backups disabled in Dropbox, and Folder Protection enabled in Microsoft Endpoint Manager. Users constantly receive protected folder access blocked notifications. Dropbox is attempting to access %userprofile%\Music repeatedly.
Microsoft Endpoint Manager | Folder Protection Enabled
Microsoft Endpoint Manager
Windows Defender Log | Dropbox Blocked Example
Windows Defender Protected Folder Error
Dropbox | Backups Disabled
Dropbox Admin Center - Backup Disabled
What is the status of this ticket? When can we expect it to be resolved?
My protection history is filled with these messages of Dropbox attempting to access %userprofile%\Music but backup is not enabled on any of the folders.
It may be useful to note that this usually happens when I create a screenshot in Windows with Win + Shift + S. it happened twice while I was making the photos for this report. How is this even related?
- Nancy
brankogrbac, are you, by any chance, saving your screenshots automatically to Dropbox?
If you're not sure, you can also take a look here.
No, I am not saving my screenshots automatically to Dropbox.
Zero backups listed. I have the option to setup backup.
- Walter
Hey brankogrbac, sorry to jump in and thanks for your patience while we checked on this internally with the team.
So, this is expected to some extent as the desktop app itself integrates with your computer's file-system to give you Dropbox tools (right click options), even outside your Dropbox folder on Windows, but unless you take specific steps to configure them for sync, only the content in your Dropbox folder is syncing up or down.
In general we'd recommend whitelisting the Dropbox.exe application itself in your anti-virus/security software to avoid these kinds of issues, as well as potential interruptions to sync.
Let me know if this helps.
