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anazacco's avatar
anazacco
Explorer | Level 4
3 years ago
Solved

"You have not joined this folder" on folders that I own

Hi. Some of my own shared folders read "You have not joined this folder" when I am the owner. Anybody any idea why this? Thank you.

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi usjdpdb, are you the owner of the folder, or a member there?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Could you clarify which of the two is the case there usjdpdb? 

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Okay, so just to clarify everything, you're the owner of this folder, which you cannot add to your account due to lack of quota, and there are no options to delete or remove your access from the folder, is that right?

     

    Do you see any events showing the deletion of this folder?

  • usjdpdb's avatar
    usjdpdb
    Explorer | Level 3
    3 years ago

    Yes, that is correct. But the same description applies even when I had plenty of space to add it. It simply wont go away

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi usjdpdb, can I send you and email, in order for us to have a closer look into this? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    I just sent you an email usjdpdb, I'll see you there!

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