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I attempted to send one share today and got this message. I am on a basic account, what is the issue and how is it resolved?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey there BerndSE, thanks for joining this topic and sorry to hear you're also having issues with this.
May I use the email address that's linked to your profile here on our Community to reach out so we can have a further look?
Thanks a bunch, Bernd!
I need help. I´ve got the same problem.
- HannahHey arqandresrisso, thanks for the nudge, can I reach out to you via email as well, so we can look into this?
And Dr jaswanth, are you still having this issue? - Perfect. My mail si [email address removed per the Dropbox Community Guidelines]
Thanks - HannahNo worries, I just reached out to you, so make sure to check your emails!
I am having the same issue. Was anyone able to find a solution?
- Hannah
- Hi, I have the same problem, and I also couldn’t create a link to share. It only shows something’s wrong when I try to create the link. Please help. Thanks!
Thank you! That would be great. Do you have my email on file? I would prefer not to post it on here.
- WalterHey Saar1329 & TourAlaska, sorry for jumping in here, but I just sent you both an email to investigate further.
Whenever you get the chance, please have a look at your inbox and we'll take it from there.
PS: I used the email addresses that are associated with your profiles here, in our Community. I did everything that I was told to do in the email and the problem is still happening. I replied to the email that was sent to me and it was "routed to an unmonitored inbox". Anything else that I can try to fix this issue or someone that I can reach out to?
Hannah Walter I did everything that I was asked to do in the email that was sent me and it said to reply when I had accomplished all of the steps and the ban on my account would be lifted. I have not heard back from anyone yet though and the ban still exists. Is there someone else I can get ahold of or is this an issue that you would be able to help me fix. Thanks for all of the help.
- WalterHey TourAlaska - thanks for the nudge on this.
I just sent you an email to have a further look internally.
Please take a look at your inbox and we'll take it from there.
