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fernandop's avatar
fernandop
Helpful | Level 5
3 years ago

All Files Show ONLINE but computer space is not cleared.

Hello, is any one else having issue with dropbox listing all files to be "ONLINE ONLY" but computer storage is not being cleared. Huge issue on our end as the computer's capacity is 2TB and the files...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi fernandop, thanks for all the info! 

 

It sounds like you have your new files to sync as online-only. What about the actual files in your Dropbox folder? 

 

What type of icons do they have, and how are they set to sync? Are they available offline, or online only? 

 

Feel free to send me a few screenshots of your Mac's Disk Utility app, in order to have a look at the files taking up space there. 

fernandop's avatar
fernandop
Helpful | Level 5
3 years ago

Hi Megan, here are the answers to the questions:

 

It sounds like you have your new files to sync as online-only. What about the actual files in your Dropbox folder? 

Everything seems to be online (grey cloud). There is a couple of items that have green check mark but they are less than than  a few GBs (Less than 10). 

 

What type of icons do they have, and how are they set to sync? Are they available offline, or online only? 

Grey clouds like the screenshots attached. Everything is online only. 

 

Feel free to send me a few screenshots of your Mac's Disk Utility app, in order to have a look at the files taking up space there. 

Yeah take a look at the screenshots. Entire computer should be online only.

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the updates fernandop!

     

    Other than the folders, if you take a quick look into them, can you confirm that the files also have grey clouds? 

     

    Also, if you access your account settings online, is the option "Online-only files on Mac" on, or off? It should be set to on. 

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