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thejanman's avatar
thejanman
Explorer | Level 3
3 years ago
Solved

Basic Account Space reduced from 16GB to 2GB

I had 16GB of storage space on my basic account due to referrals I made.  Few months ago they reduced it to 2GB.  I thought storage increases earned through referrals did not have an expiration.  

 

Any ideas?

 

Jan

Account Settings
Referrals
Storage space
  • Hannah's avatar
    Hannah
    3 years ago

    Hey thejanman, welcome to our Community!

     

    Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.

     

    Where did you initially see that your space was down to 2 GB?

     

    If you go to your account settings here, how much space does it report?

     

    If it's a different amount, is it possible that you have a second free account with just 2 GB instead?

     

    Let me know what you find.

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi free4cat00, the most a user can get from referrals would be 16 GB from 32 referrals. These referrals would only increase in space when upgraded to a paid account.

     

    Could you check your referrals page to see if you have any promotional offer on your account that may have expired?

     

    Also, could you let us know the exact quota level on the plans page that my colleague queried about?

  • free4cat00's avatar
    free4cat00
    Explorer | Level 4
    3 years ago
    I’ve been using the basic free account since I register way far in the time (early adopter) and I invited more than 100 users, and that’s why I got 40 Gb free for years.
  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey free4cat00, sorry to hear about this.

     

    Can you please let us know what your plan tab reports about your quota at the moment?

     

    Also, was the additional space earned through referrals or another promotion perhaps? 

  • free4cat00's avatar
    free4cat00
    Explorer | Level 4
    3 years ago

    Same thing  JUST happens to me.

    I am using the same account.

     

    Anyone know what to do?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey thejanman, welcome to our Community!

     

    Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.

     

    Where did you initially see that your space was down to 2 GB?

     

    If you go to your account settings here, how much space does it report?

     

    If it's a different amount, is it possible that you have a second free account with just 2 GB instead?

     

    Let me know what you find.

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