Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Basic Account Space reduced from 16GB to 2GB
I had 16GB of storage space on my basic account due to referrals I made. Few months ago they reduced it to 2GB. I thought storage increases earned through referrals did not have an expiration.
Any ideas?
Jan
Hey thejanman, welcome to our Community!
Referral space is indeed permanent, and does not get removed from your available quota, so let's see what we can find out.
Where did you initially see that your space was down to 2 GB?
If you go to your account settings here, how much space does it report?
If it's a different amount, is it possible that you have a second free account with just 2 GB instead?
Let me know what you find.
35 Replies
Replies have been turned off for this discussion
- Rich
Super User II
phantasm wrote:
Using 7.7 GB of 10.23 GB
You still have all of your space. Remember that 2GB is just the base amount of space that's included with a Basic account to start, so it still shows that. Your usage shows how much space you have including both the base amount and space earned through referrals and other promotions.
- Rich
phantasm wrote:
Same here. I've always had 10.23Gb of storage space (now using 7.8 Gb) and now it's reduced to 2Gb. Received an email today saying that my storage is about to stop syncing. Wonder why it's happened.
Don't just go by the email. Look at your actual usage on your Plan page. What does it show?
- Nancy
Dropbox Community Moderator
Same here. I've always had 10.23Gb of storage space (now using 7.8 Gb) and now it's reduced to 2Gb. Received an email today saying that my storage is about to stop syncing. Wonder why it's happened.
- Rich
free4cat00 wrote:
this is what I see... 16.75 Gb earned, in addition to whatever I have/had free (2Gb). So, now.... what do we do?
From everything you've posted, it's showing that you have all of the space that you've earned. You previously posted that your total quota shows as 18.75GB. You started with 2GB, earned 16GB from referrals and another 750MB from other promotions, for a total of 18.75GB. And the screenshots of your Referrals page don't show that any space has been removed recently (it would have a line item showing Expired for any space that was removed).
The problem here seems to be that you have to 33.9GB of shared files that are taking up space in your account, putting you over your quota. Remove the shared folders from your account and you'll have 15.15GB of available space.
From what I see...16.75 was my total: 16 Gb from referrals and 750 Mb from Camera Uploads and Getting Started.
Thanks for the quick answer.
Yes, I just looked at it, and this is what I see... 16.75 Gb earned, in addition to whatever I have/had free (2Gb).
So, now.... what do we do?
- Rich
free4cat00 wrote:
And it seems obvious to me that the ONLY thing you need to do is to look at your systems and verify what I am saying. Can you do that, please?
No one here has that kind of access into your account. For that you would need to contact Support directly. However, what Walter has said is true; at no point has Dropbox offered more than 16GB of referral space (32GB for paid accounts). Dropbox also does not remove space earned through referrals.
Have you looked at your Referrals page? It will show you all the space you have earned going back to the beginning of your account, along with how it was earned and if any of it has expired.
Hello Walter,
I am unfamiliar with the current different Dropbox plans.
I can only say that I've been your customer since 2008, and I got this "extra free storage" within the next 12 months.
That means I had that free storage allocation for 14 years until 2-3 weeks ago when someone decided to REMOVE them.
It is clearly not only unfair, but you are also breaking a long-standing commercial agreement.
And it seems obvious to me that the ONLY thing you need to do is to look at your systems and verify what I am saying.
Can you do that, please?
Thanks
