Cannot view size of Vault or any folders within it using Web interface.

Hi @, thanks for bringing this to our attention.

Do you have the Dropbox desktop application installed? 

Are you able to view the size of the Vault from Explorer/Finder when the Vault folder is mounted?

This will help me to assist further!

I use Linux so unfortunately my Dropbox client is lacking in many features including Vault sync.

Hi Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? 

If so, does it display the same message? 

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Megan wrote:

Hi Mace68, out of curiosity, have you tried a different browser to calculate the size of the folder within your Vault? 

 

If so, does it display the same message? 

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Yes, same message in Chromium 107.0.5304.121 as in Firefox 107.0.1

Hi Mace68, sorry for jumping in to this thread.

Is it OK if we open a ticket for you? That’ll help us investigate this further.

Let me know.

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Nancy wrote:

Hi Mace68, sorry for jumping in to this thread.

 

Is it OK if we open a ticket for you? That’ll help us investigate this further.

 

Let me know.

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Sure that would be fine, thank you.

Hey Mace68, happy Friday! 

You've got an email!