Learn how to make the most out of the Dropbox Community here 💙!

Forum Discussion

Julie smd's avatar
Julie smd
New member | Level 2
2 years ago

Can't access my Dropbox account to delete the backup that takes up space from it

Dropbox tried to backup my computer to a free account.  Needless to say I ran out of space.  I found and changed the option to backup.  I got a message about deleting my files.  It would have been fi...
Account Access
Computer Backup
Dropbox Backup
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey Julie smd! 

 

As a first step, can you please send me a full screenshot of what you see exactly, when trying to access your Dropbox account?

 

That’ll help me further assist.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!