Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

brentonw's avatar
brentonw
New member | Level 2
2 years ago
Solved

Can't add shared folder even with sufficient space

I was invited to a shared folder that I'm trying to view and edit. When I try to open this folder or add it to my Dropbox, I am sent to the "out of space" page and prompted to upgrade. I am not out o...
Error Messages
Share
Shared Folders
Storage space
  • supernaut's avatar
    supernaut
    2 years ago

    Ok, issue got solved by two means:

     

    a) the package to be received was indeed more than 2GB, which I didn't expect because they were "only" some audio files

     

    b) I remembered having an old account (d'uh...) which I use now instead

     

    Oh and I did seem to hijack another topic? Sorry about that, new to this board, thought I've started a new one...

supernaut's avatar
supernaut
New member | Level 2
2 years ago

Thanks for the info. I'm struggling a bit with the backup enabling (I can't choose what folder/files I want to backup, the suggested options to choose folders from leave me confused, and I can't point dropbox towards my chosen folder...). For now I try to contact the friend about the file size.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey supernaut, if you need help enabling backup, please send us a screenshot of the options you see along with which folders you are trying to choose, but can't, so we can have a look too.

  • supernaut's avatar
    supernaut
    New member | Level 2
    2 years ago

    This is the navigation I'm offered. I still don't understand why I have to backup anything to get the files my friend sent me. Doing the backup also eats up my storage space. I think I'm doing stuff now that's beyond the issue at hand.

     

    I used dropbox a lot years ago on a different account and it seemed to be so easy... 😅

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!