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amarok_creator's avatar
amarok_creator
Explorer | Level 3
3 years ago

can't sync or backup (not enough free disk space) but there is

I have my dropbox installed on an external hard drive of 18 T, and I was only using about 400G on it, but I can't stop seeing this notification. 

And now I can't download or make offline any new files. 

I tried to reformat and reinstall the newest stable version, but it didn't change anything. 

 

It's like dropbox recognise only a total of 500G storage capacity of my hard drive

 

desktop
Error Messages
Storage space

1 Reply

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey amarok_creator, thanks for reaching out to our Community.

     

    Can you please send me a screenshot of the path for your Dropbox folder as it appears in the sync tab of the app's preferences?

     

    Do you perhaps have a partition on the drive?

     

    Any additional info you can think of, will also be really helpful.

     

    Thanks!

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