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Dan-1's avatar
Dan-1
Explorer | Level 4
3 years ago
Solved

Capacity Limit Messages

Hi! A first timer here.  I get messages about exceeding storage capacity of 2 gig.  My computer shows only 1.35 GB used.  The Dropbox site shows 2.8 GB.  Not sure why the big difference.  But poking...
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  • Hannah's avatar
    Hannah
    3 years ago

    Hey Dan-1, welcome to our Community!

     

    Would you mind sending me a screenshot of where you see that your space is taken up by your USB disk content?

     

    Do you see that in your backups page?

     

    If so, you're definitely okay to delete the backup from your account, it won't affect the rest of your Dropbox files.

     

    But I would suggest you turn off the backup feature first, before deleting it.

     

    Let me know how it goes!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Dan-1, welcome to our Community!

 

Would you mind sending me a screenshot of where you see that your space is taken up by your USB disk content?

 

Do you see that in your backups page?

 

If so, you're definitely okay to delete the backup from your account, it won't affect the rest of your Dropbox files.

 

But I would suggest you turn off the backup feature first, before deleting it.

 

Let me know how it goes!

  • Dan-1's avatar
    Dan-1
    Explorer | Level 4
    3 years ago

    Thanks Hannah.  Yes, the message was coming through the Backups page.  I have deleted the backups.  Hope the synch will now be restored since I will be well below the 2Gb capacity.

    Dan

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Sounds good, Dan, I'm glad to see you've figured this out.

       

      If you need anything else, make sure to let us know.

       

      Have a great weekend and a happy new year!

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