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Deleted everything, still over quota.
I downgraded to Dropbox Basic since I haven't been using Dropbox at all lately. I've deleted everything from my Dropbox, but I'm still showing as exceeding my limit. I've looked everywhere in my acco...
I was visiting the backup page online. When I went in to get a screenshot, magically a backup appeared. It took a lot of work, but I managed to get the backup (which I never needed) deleted.
I think I'm good to go now.
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey SeminoleSquirrel, welcome to our Community!
Our Backup feature is what usually takes up quota for users in a similar situation, so that's what I also had in mind since you've deleted everything else.
Can you clarify if you're visiting your backup page online when checking for active ones? Is this page empty? If not you should be able to delete any active backups, and free up your account's quota.
I'll be waiting for your updates!
I was visiting the backup page online. When I went in to get a screenshot, magically a backup appeared. It took a lot of work, but I managed to get the backup (which I never needed) deleted.
I think I'm good to go now.
- Megan
Hey SeminoleSquirrel!
Happy to see that your issue is now resolved!
If you need something else, please let me know and I will be more than happy to help every step of the way.
I wish Dropbox would CLEARLY STATE in one sentence, instead of describing backup and storage elliptically and separately, that STORAGE and BACKUP BOTH COUNT AGAINST YOUR STORAGE LIMIT. There. Simple. easy. Clears up SO MUCH confusion. Keep the marketing department out of this explanation because their way of ’splainin’ stuff hints several times that backup is different from storage, only covers so many machines, etc. giving the impression that it is NOT connected to your storage limits but a separate something or other. Photos, too, now that I think about it. Please let me know if this isn’t correct.
I agree with you here, but I'll also add something else. When I was working to clean up my Dropbox (since I dropped down from a paid to the free tier), it was not made obvious in any way, shape, or form that I had backups anywhere within my Dropbox account. To make it even worse, the first time I went to check the backup area, nothing showed up! It wasn't until I went back after deleting everything from my main Dropbox folder(s) and I posted in here looking for help that the backup "magically" appeared. Only then was I able to delete it to get under my free storage limit.
