Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

SeminoleSquirrel's avatar
SeminoleSquirrel
Helpful | Level 5
1 month ago
Solved

Deleted everything, still over quota.

I downgraded to Dropbox Basic since I haven't been using Dropbox at all lately. I've deleted everything from my Dropbox, but I'm still showing as exceeding my limit. I've looked everywhere in my acco...
Storage space
  • SeminoleSquirrel's avatar
    SeminoleSquirrel
    1 month ago

    I was visiting the backup page online. When I went in to get a screenshot, magically a backup appeared. It took a lot of work, but I managed to get the backup (which I never needed) deleted.

    I think I'm good to go now.

lcg311's avatar
lcg311
New member | Level 2
25 days ago

This is really crappy glitch that happens all the time with Dropbox - figure out how to fix it for free plan users. I am having the same issue that I've deleted everything, and no backups are showing yet I'm unable to access a folder Shared with me because Dropbox says I'm out of storage. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
25 days ago

Hey lcg311, we appreciate your feedback here, but let's see what we can find out about this.

How much free space do you currently have in your Dropbox account? Can you send us a screenshot of your usage from here?

Also, how large is the shared folder you're trying to add to your account?

  • lcg311's avatar
    lcg311
    New member | Level 2
    25 days ago

    Zero of storage is used. Don't know how large the shared folder is - I'm not able to access or find any info about it within Dropbox because of storage limit

     

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!