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SeminoleSquirrel's avatar
SeminoleSquirrel
Helpful | Level 5
1 month ago
Solved

Deleted everything, still over quota.

I downgraded to Dropbox Basic since I haven't been using Dropbox at all lately. I've deleted everything from my Dropbox, but I'm still showing as exceeding my limit. I've looked everywhere in my acco...
Storage space
  • SeminoleSquirrel's avatar
    SeminoleSquirrel
    1 month ago

    I was visiting the backup page online. When I went in to get a screenshot, magically a backup appeared. It took a lot of work, but I managed to get the backup (which I never needed) deleted.

    I think I'm good to go now.

lcg311's avatar
lcg311
New member | Level 2
25 days ago

This is really crappy glitch that happens all the time with Dropbox - figure out how to fix it for free plan users. I am having the same issue that I've deleted everything, and no backups are showing yet I'm unable to access a folder Shared with me because Dropbox says I'm out of storage. 

Rich's avatar
Rich
Icon for Super User II rankSuper User II
25 days ago
lcg311 wrote:

I'm unable to access a folder Shared with me because Dropbox says I'm out of storage.

Please provide a screenshot of your usage as shown on your Plan page. It should look like this:

 

  • lcg311's avatar
    lcg311
    New member | Level 2
    25 days ago

    Provided above in reply to Hannah

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