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SeminoleSquirrel's avatar
SeminoleSquirrel
Helpful | Level 5
1 month ago
Solved

Deleted everything, still over quota.

I downgraded to Dropbox Basic since I haven't been using Dropbox at all lately. I've deleted everything from my Dropbox, but I'm still showing as exceeding my limit. I've looked everywhere in my acco...
Storage space
  • SeminoleSquirrel's avatar
    SeminoleSquirrel
    1 month ago

    I was visiting the backup page online. When I went in to get a screenshot, magically a backup appeared. It took a lot of work, but I managed to get the backup (which I never needed) deleted.

    I think I'm good to go now.

lcg311's avatar
lcg311
New member | Level 2
25 days ago

It is true then that the storage I have available must be equal or greater than what is in the Shared folder? So in essence, users with a Basic Plan have very limited ability to work with Shared folders and must upgrade?

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
25 days ago

Thanks for the updates and the screenshots, lcg311.

Indeed, since shared folders are added to someone's account, they need to take up space, so a user would have to have enough space to accommodate them.

Do you need to edit the folder? If you only need to view it, you can ask the owner to send you a 'view-only' link to the folder.

And if you need to upload files to it, they can send you a file request instead; that way, your own space won't be affected.

I hope this helps.

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