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Deleted shared folders, but my space is still full
Hi, I have deleted shared folders and files, but still have no storage space, I can see that the space is still taken up with shared folders, but when I go to remove myself from these folders, I can ...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHey Cressida Downey, thanks for reaching out to us.
Can you check your Shared page here and let me know if you can locate any shared folders?
Thanks!
Yes these 2 folders I want to keep, the rest were deleted, are these 2 the ones taking up all my space?
- Hannah
Hmm, they might be, Cressida.
If you'd like to check, you can follow the steps here, to calculate their size and see if that's the case.
Thanks Hannah, but that is not working, nothing comes up when I hover over the folder, all I can do is click on the 3 dots that say more, but there is no size button to select
- Megan
Hey Cressida Downey, have you made sure you're not actually accessing the folder you wish to calculate?
You'd need to be one level above it, in order to check. For instance: in this path: dogs < cats < animals if you wish to check for the folder named cats you'd need to access the folder dogs since it's one level before it, and calculate there.
In any case, feel free to send us a screenshot, in order for me to have a visual of what you see on your end in both your plan page, and when you try to calculate the folder.
