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Deleted shared folders, but my space is still full
Hi, I have deleted shared folders and files, but still have no storage space, I can see that the space is still taken up with shared folders, but when I go to remove myself from these folders, I can not find them, they are not in shared or deleted files.
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- Walter
Dropbox Community Moderator
Could you share a screenshot of the options you get when you select the folder from your Sharing tab as well then Cressida Downey ?
- Walter
What options are you getting when you click on the ellipsis (three dots) icon in your first screenshot Cressida Downey?
- Hannah
I think I know what we're missing here, Cressida.
In order to see the "calculate size" option, you'll need to:
- Be in the "All files" page
- Click the arrow on the left of the "Who can access" column header (right above your files) and select "Size"
Once you do that, you'll see the "calculate size" option, after clicking the "..." (ellipsis) button.
Ok I have done that but can not see the "..." ellipsis button
- Megan
Hey Cressida Downey, based on the screenshots you provided before, it seems that each of the shared folders is 1GB, which would justify the 2GB of taken space.
Thanks
- Walter
Glad to have sorted this out Cressida Downey
Let us know if anything else comes up and have a lovely week ahead!
Thank you for all your help
