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Trueplayer's avatar
Trueplayer
Helpful | Level 5
10 years ago
Solved

Deleting files then permanently deleting doesn't free up space!?!

Hi, I've seen others with the same issue. I had promotional space added to my account. I used up quite a lot of this space. When my promotion ran out I was naturally over my quota. I then logged on o...
FAQ
Promotions
Storage space
  • Rich's avatar
    Rich
    10 years ago
    gaby wrote:

    Now that I've deleted files and then permanently deleted them in the deleted files (same thing you need to do with your Iphone pics to actualy free up space)

    You actually don't need to permanently delete files to clear up space. Simply deleting them is all that is needed.

     

    it now says I'm using 3.6 GB out of the 2 GB allowed!

    That sounds like what would happen if you're a member of a shared folder that is immediately refilling your Dropbox as you create more room in it. Are you a member of any shared folders? You can check here.

Ed's avatar
Ed
Icon for Dropbox Staff rankDropbox Staff
10 years ago
Would you mind doing a test? Try moving all your folders out of Dropbox to see if the account space changes. Make sure they're not living in Dropbox (you can always double check on dropbox.com).
gaby's avatar
gaby
Explorer | Level 4
10 years ago

How do I move folders out of dropbox?

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