Forum Discussion

cgriesmer's avatar
cgriesmer
New member | Level 2
2 years ago

Didn't get extra space for a referral, even though they installed the App and replied to the email

I referred a friend, and she installed the application on her new computer and responded to the email verification.  However, my "Refer a Friend screen"  shows a status of "Waiting for email verification" and I have not gotten my 500M bonus space yet. Any suggestions?  There doesn't appear to be a way to contact Dropbox support.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff

    Hi there cgriesmer, sorry to hear about this.

     

    Could you ask your friend to verify her email address through a different browser and let me know how it goes?

     

    Thanks!

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!