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paigewilliamson's avatar
paigewilliamson
New member | Level 2
8 years ago
Solved

Disk space full with online only syncing

Everything in my dropbox folder is set as online only for syncing. However I can no longer save a file to the drop box as it is saying my disc space is full.   I thought online only with smart sync...
FAQ
Storage space
sync
  • Chris_J's avatar
    Chris_J
    8 years ago

    Hello paigewilliamson

    Thanks for reaching out to us.  First off, are you sure it is talking about HardDrive space instead of Dropbox account?  if so, Dropbox still needs to place a placeholder for you to view your files.

     

    Can you check to see how much space it says your Dropbox folder is?  If on PC, right click on Dropbox folder and select Properties.  If on Mac, use get info in finder.  Als,o check to see if you still have space in your Dropbox account.   Was your Harddrive close to full before Dropbox?

     

    Hopes this helps

Chris_J's avatar
Chris_J
Icon for Super User alumni rankSuper User alumni
8 years ago

Hello paigewilliamson

Thanks for reaching out to us.  First off, are you sure it is talking about HardDrive space instead of Dropbox account?  if so, Dropbox still needs to place a placeholder for you to view your files.

 

Can you check to see how much space it says your Dropbox folder is?  If on PC, right click on Dropbox folder and select Properties.  If on Mac, use get info in finder.  Als,o check to see if you still have space in your Dropbox account.   Was your Harddrive close to full before Dropbox?

 

Hopes this helps

wagneragency's avatar
wagneragency
New member | Level 2
8 years ago

I have the exact same problem as the other person. Even on online-only, Dropbox is trying to download all of the files.

  • Chris_J's avatar
    Chris_J
    Icon for Super User alumni rankSuper User alumni
    8 years ago

    Hellow wagneragency

    Thanks for reaching out to us.  If the files are online-only, it will still need to have a placeholder, to signify there is something online.  So if you added something at work and you made them online-only then it will not change the setting on the home computer if its different than work.  To change the default settings for Smart Sync, please go to your preferences by clicking on Dropbox icon, then click on Gear icon, then preferences, see the settings in the Sync Tab.  But once its set the same as your Work computer, it should just download a placeholder.  Which has a different icon on the file  See this https://www.dropbox.com/help/desktop-web/smart-sync

     

    If you are added to a Business Account, then it's possible that the Admin changes this behavior and then you need to contact him/her

     

    Hopes this helps

    • wagneragency's avatar
      wagneragency
      New member | Level 2
      8 years ago

      I have the admin rights. With 100 GB of available space, I shouldn't be running out just for the placeholder files which are probably very small.

      • Chris_J's avatar
        Chris_J
        Icon for Super User alumni rankSuper User alumni
        8 years ago

        Are you a member of a Business Team?  Are you sharing any folders?  How much quota are you allowed in your Dropbox Account?  https://www.dropbox.com/account/plan  

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