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Dropbox iOS app is consuming more space than expected.
I have the free 2GB version and have 1GB stored on my Dropbox. But on my Iphone settings it shows that Dropbox uses more than 7GB. Even if my Dropbox is empty.
I‘ve tried deleting the cache and I ...
Sorry for the late reply. I checked today if this issue is still ongoing but after today it seems to be fixed. Now it always uses around 200mB.
Was there an update that fixed this?
Hey Megan
Thanks for helping me out. Here‘s a screenshot of my account page online:
And here a screenshot of my Iphone settings:
- Megan
Dropbox Community Moderator
Hey MigiHunzi, thanks for the info!
Out team is aware of this, and is actively working to fix it. Hang tight, and I'll make sure to update the thread once we have additional news.
-As a temporary fix, you can access your iPhone Settings > General > iPhone Storage > Dropbox.
-Tap Offload App, and then Delete App.
-Restart your phone, and reinstall Dropbox from the App Store. - Walter
Hi there MigiHunzi - I just wanted to check if you're still having issues with this. If so, let me know here and I'll reach out via email to investigate further.
Just make sure that your device and the Dropbox app are up to date.
Sorry for the late reply. I checked today if this issue is still ongoing but after today it seems to be fixed. Now it always uses around 200mB.
Was there an update that fixed this?
Roga41Dropbox Staff
Hi MigiHunzi,
It is possible that you may have linked a personal account and a business account ( trial , paid, or expired trial) that are still linked together . That's most likely where the 7.GB is coming from ( 1G from your Personal account, and the rest is from your Business account ). That's the only thing I can think of . Also , there is an Offload App button that when clicked, will free up the storage used by the app, did you consider clicking that button ? Deleting the app as well would help , and just reinstall it . This should not affect the online files that are stored in your Dropbox account as they are still available via online access.
Hope this helps.
