Forum Discussion

venca19's avatar
venca19
New member | Level 2
3 years ago

Dropbox is full but cannot see any files

Hello, my dropbox is full but unfortunately I cannot see any files (not in the app, not on dropboxwebsite or on my computer) so there is nothing to delete to free up some space. When I connected my external disc to my computer, it started to back up all files from disc to my dropbox by mistake. My dropbox was full immediatelly and since than I keep getting messages to upgrade or free up space. I would love to free up space but there are no files, nothing to delete. Can you please help? Thank you

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hi there, venca19, welcome to our Community.

     

    It sounds like this could be because of the external drive backup.

     

    Is this backup no longer saved to your Dropbox? Or do you see it in this page?

     

    Let me know what you find.

    • venca19's avatar
      venca19
      New member | Level 2

      Dear Hannah,

      thank you so much. I was able to delete it and free up some space over the link you sent me. Thank you for your help. Have a nice day 🙂

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        That's great, happy to help!

         

        If you have any other issues, we'll be right here. 🙂

         

        Have a wonderful week ahead!

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