Forum Discussion

oppewal's avatar
oppewal
Explorer | Level 3
2 years ago
Solved

Dropbox says full but is empty and does not synchronize

My dropbox is empty and won't sync. I have already reinstalled the app and cleared the cache. I work on an iMac with 8 gb of memory and my dropbox has 18 gb of memory. Does anyone know of a solution so I can use Dropbox again?

  • Hi oppewal, thanks for bringing this to our attention.

     

    Could you check the plan page to see if the space is being taken up by shared folders or a backup?

     

    This will help me to assist further!

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi oppewal, thanks for bringing this to our attention.

     

    Could you check the plan page to see if the space is being taken up by shared folders or a backup?

     

    This will help me to assist further!

    • oppewal's avatar
      oppewal
      Explorer | Level 3

      thank you. There where back-ups that i did't know of. I delete them and not it is finaclly working again.

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Glad to have helped out! If you need any further assistance in the future, please let me know.

         

        Enjoy your weekend!