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GlenM's avatar
GlenM
New member | Level 2
8 months ago
Solved

Dropbox says I'm using more space than I do, but I don't see this anywhere.

Hi. My dropbox account is listing more than twice the amount of storage space used than the total from the folders that I have. I have zero regular files, and have never used backup. I have two share...
Shared Folders
Storage space
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  • Nancy's avatar
    Nancy
    8 months ago

    Welcome aboard the Community, GlenM!

    Thanks for all the screenshots you’ve provided! They’re much appreciated and they really help.

    From what I can see from your first screenshot (the one from the “All files” tab), there’s an estimate size showing for your shared folders. 

    Since the “Jo" folder is 326MB, can you also try to calculate the size of the “Glen" folder and let me know what you find?

    Keep me posted for any updates.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
8 months ago

Welcome aboard the Community, GlenM!

Thanks for all the screenshots you’ve provided! They’re much appreciated and they really help.

From what I can see from your first screenshot (the one from the “All files” tab), there’s an estimate size showing for your shared folders. 

Since the “Jo" folder is 326MB, can you also try to calculate the size of the “Glen" folder and let me know what you find?

Keep me posted for any updates.

  • GlenM's avatar
    GlenM
    New member | Level 2
    8 months ago

    Hi, thanks for getting back to me. 

    Yeah, the size has now been updated and matches. I thought it was just calculating the 'Jo' folder incorrectly due to ignoring the subfolders, and since there are no subfolders in the 'Glen' folder, I didn't realise it was miscalculating that one as well.

    Thanks for the help.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      8 months ago

      My pleasure, Glen! You can always give me a nudge, if you need something else.

    • Theresa's avatar
      Theresa
      Icon for Community Manager rankCommunity Manager
      7 months ago

      Hi there GlenM​  đŸŽ‰ Welcome to the Dropbox Community! I’m super excited to see that your storage issue got sorted out. 

      I’m Theresa, by the way, and you’ll likely spot me around the Community đŸ‘©â€đŸ’». I genuinely love connecting with our members and discovering how they use Dropbox in their everyday lives 💙.

      If you’re up for it, I’d love to hear how you make the most of Dropbox 💡. Who knows, you might just inspire some cool tips we can share with others or even spark ideas for our internal team đŸ€—.

      T đŸ˜ș (Dropbox Community Manager)

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