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DaveBlue534's avatar
DaveBlue534
Helpful | Level 6
2 months ago
Solved

Dropbox says my account is full, but I'm only using 8 out of 18GB.

Hi, I have a free account with Dropbox for many years and have earned 18 GB of space by referring others over the years. Currently Dropbox has locked my account saying it is Full, and to Upgrade ...
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Storage space
  • DaveBlue534's avatar
    DaveBlue534
    2 months ago

    Hi Megan​ 

    I deleted the folders online from Dropbox in the incognito window.  I then closed my desktop and waited a couple of hours.  Now when I go back in, the correct usage seems to be showing.

    Problem solved.

    Thank you all for your prompt replies and help with this!

    Best Wishes,

    Dave

DaveBlue534's avatar
DaveBlue534
Helpful | Level 6
2 months ago

Thanks Rich,

When I view all the folders, and visually count up the files sizes used, it only comes to approx 8 GB but My Plan tab says I am using 18.2 GB.

I wonder is there a time delay from deleting folders... for the space to be deleted.

Nancy​ do you have any more suggestions what might be using up space in my account?

Best Wishes,

Dave

 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 months ago

Hey Dave! Can you post a screenshot showing the size of the folders/files on your Dropbox account perhaps? It’d definitely help to have a visual and go from there.

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