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pehirsch51's avatar
pehirsch51
Helpful | Level 5
1 month ago

Dropbox took away all the GBs I had earned by referring other users. Why is that?

Question or Issue Dropbox took away all GB I obtained by me promoting others over years to use DB - WHY?
Referrals
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 month ago

Thanks for all the screenshots! If you go here, can you see what’s taking up the extra space on your Dropbox account? 

For example, in some cases, Dropbox backup may have been accidentally enabled and there are files using up Dropbox storage. You can also double check this here and delete them, if need be.

Let me know what you find.

pehirsch51's avatar
pehirsch51
Helpful | Level 5
1 month ago

Hi there,

Sorry for the delayed follow through, and I followed your instructions and this is what I got. There is not a preferences option in clicking on my avatar. 

 

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