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benhen31's avatar
benhen31
Explorer | Level 4
2 years ago

Email telling me I'm out of space and syncing has stoped, but I'm not.

I keep getting an email every few days telling me I'm out of space and syncing has stoped, but I'm not, and it hasn't. Dropbox works as normal, but I keep getting the e-mails. What gives?   Scr...
Quota
Storage space
benhen31's avatar
benhen31
Explorer | Level 4
2 years ago

Hi Rich,

 

Yep, it's the same e-mail on the notification and the account. I only have the one Dropbox. Had it for probably 15 years!

 

Thanks,

Ben.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hi benhen31,

 

Thanks so much for being with us. 

 

We've passed this issue along to our team to figure out what's going on, and we'll keep you updated as soon as we know more. 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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