Forum Discussion

benhen31's avatar
benhen31
Explorer | Level 4
2 years ago

Email telling me I'm out of space and syncing has stoped, but I'm not.

I keep getting an email every few days telling me I'm out of space and syncing has stoped, but I'm not, and it hasn't. Dropbox works as normal, but I keep getting the e-mails. What gives?   Scr...
Quota
Storage space
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

Are you positive on the new phone you have logged in to the correct account? If you add a file on that device does it appear on the website for example?

avdm's avatar
avdm
Explorer | Level 4
2 years ago

Yes, Mark 
I'm using Dropbox with this account, as usual, and everything is working fine, including syncing across my devices. The test that you suggested, adding a file to my phone, is my primary use case and is working correctly. I can see these files on the web Dropbox and in my other synced devices.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    As long as you are under the limit then I'd ignore the email 🙂

     

    Its either a whoops in the system, an auto generated one (although not usually that low on quota) or a fake phishing one

    • avdm's avatar
      avdm
      Explorer | Level 4
      2 years ago

      Thank you, Mark 
      Just in case, I did a local backup.
      By now, I'll continue using it normally.
      I'll share any change in the scenario.

      • DBX_Pedro's avatar
        DBX_Pedro
        Icon for Community Manager rankCommunity Manager
        2 years ago

        Hi everyone,

         

        We wanted to let you know that the data has been correctly updated.

         

        As a result, this issue will no longer occur.

         

        If you have any further questions or need assistance, feel free to reach out. 

         

         

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