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Forum Discussion
AndyL
9 years agoHelpful | Level 5
Erroneous "Your Dropbox is full" message
I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.
This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.
I get the message despite my personal dropbox only showing 6.6GB of 8.88GB used and my work dropbox showing 300.7MB of 2GB used.
- Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!
Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
126 Replies
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- OliverHill9 years agoHelpful | Level 5
On both my desktop and a fresh install of the app on my new laptop are telling me that I've no space left in my dropbox account. both machines have well in excess of 100GB locally available on the drive with the local dropbox files.
If i log into the dropbox site and visit my account settings i can see:
Space (Dropbox Basic)
511.3 MB of 3 GB usedRegular files (511.3 MB)Shared files (0 bytes)Unused space (2.5 GB)I've tried removing the app and reinstalling it but to no avail. The android dropbox app on my phone doesn't have the same problem.Any idea what's going on here? The application seems to feel the need to alert me every 30mins or so and it's beggining to be annoying to the point I've concidered removing the app and using it via the web gui only.Any help would be greatly appreciated. - Sanchez9 years ago
Dropbox Community Moderator
Hey there, OliverHill, welcome to our forum!Just to make sure, are these devices logged in to the same account as the one you’re checking online?If so, I would like to ask that you submit a support ticket here https://t.co/HWF7u81OSj so one of our agents can investigate further, and get this over to the right team of specialists if needed.Thanks, and have a great weekend :sunglasses:
- OliverHill9 years agoHelpful | Level 5
Hi Sanchez, yes they are both linked to the same Dropbox account. My android phone is also linked to this account and this doesn't alert me to any space problems. I only have one dropox account.
I've followed your advice and raised a support ticket.
Many thanks
- Sanchez9 years ago
Dropbox Community Moderator
Hi OliverHillWould you mind taking a minute of your time to fill out a survey sharing your experience using our Dropbox Community? You can access the survey here: http://bit.ly/2lNKIxTThank you! - camerb9 years agoExplorer | Level 4
I'm on Windows 10 and I'm getting a Traytip in the lower right hand corner of my screen that says my Dropbox is full. However, it's not, I'm only using 60% of the space available. I've confirmed this using the Dropbox settings menu, and also confirmed it looking at the web interface under account settings. The Traytip message is inaccurate and annoying, and pops up randomly throughout the day.
Here are some screenshots that show exactly what I'm seeing.
http://imgur.com/a/s3cuL - Sanchez9 years ago
Dropbox Community Moderator
Hey camerb,Sorry about this. Would you be able to submit a support ticket to our team here https://t.co/HWF7u81OSj so one of our agents can investigate further? I sure would appreciate it :wink:
Thanks! - Jane9 years ago
Dropbox Staff
Hey camerb,
Thanks for getting in touch on the Dropbox Community!
To my understanding, the notification may be trigerred because your account used to be close to going above your storage quota previously. If you have enough available space, as per your Account tab online, maybe you could try a fresh reinstallation of the offline version of the application, which will reload all visual elements.Hope this is helpful to you!Warm regards,JaneA - PistolSlap9 years agoExplorer | Level 3
As it says, I keep getting the "Dropbox is full" notification, but it's false. My settings screen says:
2.7 GB of 6.25 GB usedRegular files (1.6 GB)Shared files (1.1 GB)Unused space (3.5 GB)So in other threads ive read about talk about shared folders added to the total, but theyre my own files shared with others, so they're already included. (even if I were to add 1.1 GB to the 2.7GB it still wouldn't exceed the limit)That being said, it is really annoying to keep seeing this notification since it's completely not true. Can anyone help with this?Thanks! - camerb9 years agoExplorer | Level 4Done, thanks!
- OliverHill9 years agoHelpful | Level 5
Oh dear, I got this reponse from Dropbox support.
Hi there,
Thanks for contacting Dropbox Support.
For solutions to some of our most common issues, click the link below. The page you're taken to will have more specific instructions on how to address your question.
All best,
The Dropbox Support team
Looks like they're not going to be looking any further into this for me.
On the plus side I was able to leave them some sarcastic feedback on their FAQ section of the site (which I suspect nobody will ever look at - but it made me feel better at least)
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