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Erroneous "Your Dropbox is full" message
I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.
This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.
I get the message despite my personal dropbox only showing 6.6GB of 8.88GB used and my work dropbox showing 300.7MB of 2GB used.
- Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!
Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com
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I am having the same problem with Windows 10 on one machine - I have another two Windows 10 machines and a Samsung phone attached to the same account which are NOT giving this message. Plenty of hard disk space, plenty of Dropbox space, and yet I am receiving this 'out of space - upgrade now' message on 1 out of 4 machines logged in to the same account.
- Sanchez
Dropbox Community Moderator
Hi sherinik,
Do you happen to know if you have any "Sharing" set up with other drop boxers?
I may well be wrong here, but whilst I was reading through various FAQs I came to an understanding that if another user has created a shared folder and you have 'joined' this share then this also counts towards your own space. It doesn't say whether the effect of any shares on your storage is reflected in the usage/availability figures quoted within the Settings/Account - but one would hope so.
The following FAQ explains how to check and delete/leave shares. Actually I think it's a bit out of date but hopefully will still make sense.
https://help.dropbox.com/files-folders/leave-shared-folder
When I checked I actually did have a shared Folder listed and had an option to add it as a button, and another option under the ... (ellipsis) which I think said soemthing like 'remove access' - I wish I had taken a screen grab now. Whilst I don't think I had actually joined the share (hence why there was an [Add] button), I thought maybe dropbox may also be including shares that I had been invited to but hadn't actually joined and so I clicked the ''remove access' and it disaperared from the list.
This didn't solve my problem - and my space usage/availability didn't change either - but thought it might be worth you taking a look.
- Jane
Dropbox Staff
- Jane
Thanks Oliver - I did check and remove access to several shared folders but like you, no change.
I would expect that if that was the issue, that would impact all instances of my account, not just one, though?
Ross_SHi all!
Apologies about this, we had a slight issue at our end, it's possible that you received ‘Over Quota’ notifications by mistake if you are a Dropbox Pro / Dropbox Plus user on Windows 10.
We've fixed this problem and you should no longer see the notification. If you do, then it may be unrelated to the issue. Any support tickets submitted to the Support team will of course still be answered, but if you no longer see the issue and it looks to you like you're not approaching your limit then you can relax.
Many apologies.
Happy Dropboxing!
- Ross_S
Apologies about this, we had a slight issue at our end, it's possible that you received ‘Over Quota’ notifications by mistake if you are a Dropbox Pro / Dropbox Plus user on Windows 10.
We've fixed this problem and you should no longer see the notification. If you do, then it may be unrelated to this issue. Any support tickets you submitted to the Support team will of course still be answered, but if you no longer see the issue and it looks to you like you're not approaching your limit then you can relax.
Many apologies and happy Dropboxing!
Jane love the graphics in the step by step!!
Sorry Ross it's not that easy. I'm using Dropbox Basic.
