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AndyL's avatar
AndyL
Helpful | Level 5
9 years ago
Solved

Erroneous "Your Dropbox is full" message

I am getting a regular "Your Dropbox is full" pop-up - but I have plenty of space.

 

This 'appears' to have become a problem since I've added a Work dropbox - though that meay be a red herring.

 

I get the message despite my personal dropbox only showing 6.6GB  of 8.88GB used and my work dropbox showing 300.7MB of 2GB used.

Storage space
  • Mark's avatar
    Mark
    9 years ago
    Drat. Was going to direct you to the thread for that official build, but, it doesnt exist!

    Can I suggest logging a ticket at http://bit.ly/cm-support and maybe copying in this threads URL? Replies may take time, especially as its a bank holiday weekend but you can track at http://dropbox.zendesk.com

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  • cv1's avatar
    cv1
    New member | Level 2
    9 years ago

    Finally, a constructive solution to dispense with the pop-up.

    Thank you

  • Karina's avatar
    Karina
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago

    Hi there @Joostv1992

     

    The first thing to check is that you are signed into the same account both on the web and desktop, so that we can ensure that the email address on your devices is the same as on the web.

     

    From there, you can go over to https://help.dropbox.com/space/account-space-left in order to see how much available space there is on your account:

     

    • Simply navigate to the space bar in your Account Settings to see the amount.

     

    If you've checked and can confirm that you are do in fact definitely have enought availalbe Dropbox space, could you try uninstalling and reinstalling the Dropbox app?
     
     
    Let us know how this works for you, I'll be happy to stay followed-up on the matter! slightly smiling face

    If reinstalling the application does not help, then, yes, definitely submit a support request on this matter at www.dropbox.com/support 
     
    Best, 
    Karina
  • Joostv1992's avatar
    Joostv1992
    Explorer | Level 3
    9 years ago

    Yes i have enough space and I only have one account. I reinstalled it but it keeps saying my dropbox is full. It does download new stuff but it keeps giving me the message.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago
     
    I have moved your posts here, so that you check whether previous replies help you resolve the notification issue you’ve experienced. For your convenience, please let me repeat below: 
     
    #2. Reboot
    #4. Reboot
    #6. Relink account
     
    If it's not too much trouble for you, please go through the steps above and let me know the results in your replies. 
     
    Also, if you've already contacted our team regarding the matter, I'd be glad to look into your open support requests if you send me a ticket ID in your here, so that I look it up internally. 
     
    Thanks in advance, 
    JaneA
  • bejour's avatar
    bejour
    New member | Level 2
    9 years ago

    Guess I'm here to say what I'm moving to another product. Mostly because of this annoying notification on all my desktops.

  • Mazza's avatar
    Mazza
    New member | Level 2
    9 years ago

    I just wanted to echo my fellow users here by saying that I detest the nag message and have finally come to the end of my tether with it. Even though I'm at 80% capacity, I currently have a nag popup in the corner of my screen that I CAN NOT DISMISS. Unforgivable.

     

    I'll be making steps to move to an alternative service ASAP.

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    9 years ago

    Hey Mazza, 

      

    Would you mind unlinking your device once, rebooting & then relinking following these steps? 

     

    [Note: I've moved your thread here, so that you have a look at some additional steps that have worked for other users]

     

    Feel free to keep us updated on the outcome here, thanks! 

  • Wonkieinc's avatar
    Wonkieinc
    Explorer | Level 3
    9 years ago

    Every time that i log in to my PC, i get the popup that my dropbox is full. Thing is, i'm only at 69.2%. This is happening on a fresh install. Please help.

  • KERDÈL_BD's avatar
    KERDÈL_BD
    Explorer | Level 4
    9 years ago

    I also did receive a Dropbox full message with downgrade to basic.

    I received an email this morning stating that Dropbox has tried several times to collect a Monthly fee of 9.99.

    In reality I have paid for a year ending not before end of November.

    Urgent help required!

    I can not use Dropbox anymore.

About Storage Space

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