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varrooonn's avatar
varrooonn
Explorer | Level 4
6 years ago
Solved

Extra 25 gb not popping up

hello,
I got a new computer, with which an offer of extra 25 gb in dropbox was included.  
I signed up for that, but the extra space isn't reflecting in my settings...

Promotions
Storage space
  • Daphne's avatar
    Daphne
    6 years ago

    If the app wasn't pre-loaded on your device, it seems that the device wasn't eligible for this promotion unfortunately.

     

    I can suggest checking out this article, which has some more info on the promotion and which devices are eligible.

     

    I hope this helps!

7 Replies

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  • varrooonn's avatar
    varrooonn
    Explorer | Level 4
    6 years ago

    I did not get a verification as I signed up through google...

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    Hey there varrooonn!

     

    Can you just confirm for me which promotion you received the pop up for? Is this a HP computer?

     

    Also, was the Dropbox app pre-loaded on your device?

     

    Let me know - thanks!

  • varrooonn's avatar
    varrooonn
    Explorer | Level 4
    6 years ago

    Yes, 

    It is a HP device. I kept getting notifications from the hp application untill I actually signed up for the extra 25 gb...

    I had to download dropbox, as it was not pre loaded into my device.

    Thank you,
    varrooonn

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    If the app wasn't pre-loaded on your device, it seems that the device wasn't eligible for this promotion unfortunately.

     

    I can suggest checking out this article, which has some more info on the promotion and which devices are eligible.

     

    I hope this helps!

  • varrooonn's avatar
    varrooonn
    Explorer | Level 4
    6 years ago

    Thank you for your response! Daphne ,

    I understand that, but I don't know why HP would do this, (why I was offered that offer when it was not valid. )
    I will get further clarification from HP.

    Thanks!
    varrooonn

  • Daphne's avatar
    Daphne
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 years ago

    I completely understand varrooonn!

     

    If you need anything else, or want to let me know an update after contacting HP, I'll be happy to help out further. 😁

     

    Hope you have a great rest of your week!

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