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Forum Discussion

DakeDrinnon's avatar
DakeDrinnon
Helpful | Level 5
3 years ago
Solved

False prompts

Dropbox has been urging me to get more storage space for weeks now, I am nowhere near to running out. This is a solo storage account. I cannot get the bot to understand that the information is false ...
Dropbox Basic
Notifications
Storage space
  • DakeDrinnon's avatar
    DakeDrinnon
    3 years ago

    Ok, I'll say it again. I was able to toll my quota back by permanently deleting  my deleted files. I stopped getting the prompts immediately. If that wasn't it I cannot account for what happened. Thanks for yor input but I'm done with the topic.

DakeDrinnon's avatar
DakeDrinnon
Helpful | Level 5
3 years ago

Its quite simple as I stated I want the prompts to be meaningful and true and I want the untrue prompts to cease. Furthermore I don't much care for the idea that false prompts might be used against me and used as an excuse to cut off my service and I would not be able to make any protests nor lodge a complaint. Additionally Dropbox provides this option as a venue for me to voice my problems with Dropbox policy rather than provide me with any real and meaningful contact with them.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi DakeDrinnon, according to the Dropbox site, how much quota do you have in total and how much are you using?

 

What is the exact notification you're getting? A screenshot of this would help greatly.

  • DakeDrinnon's avatar
    DakeDrinnon
    Helpful | Level 5
    3 years ago

    Im on the basic plan with 2 GB space and I had got ro 1.8. I did actually post the screenshot. However after the fuss started here I permanently deleted all of the deleted files that were still waiting for up to 30 days second chance in my Deleted files section. My storage space adjusted to under 1.8 and the notices sropped. So currently I have no problem. All I ever put in were personal still photos, the individual files were not large

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Files in the deleted files section on the site don't take up any quota at all, so permanently deleting them would make no difference. Those are just there to allow you to recover them if you need to.

       

      Once your quota usage reaches a certain amount or percentage, then you might receive notifications saying you're running out of quota.

      • DakeDrinnon's avatar
        DakeDrinnon
        Helpful | Level 5
        3 years ago

        OK, whatever. Bottom line is my percentage used rolled back several points after I complained and I no longer have a problem

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