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Lisgck1's avatar
Lisgck1
New member | Level 2
3 months ago
Solved

Having trouble deleting my content. The option isn't there.

Dropbox Plan Basic Device iMac Operating System/Browser (if using the web) Ventura 13.7.8 Question or Issue An email from DropBox invited me to save my computer's files to DropBox. Wh...
Delete
Dropbox Backup
Dropbox Basic
Mac
  • Megan's avatar
    Megan
    3 months ago

    Hi there, Lisgck1 welcome to our Community! 

    Based on the info you've provided along with your screenshots, it looks like you're using our Dropbox Backup feature. 

    When you click the "New location" next to your folders are you redirected to our backups page by any chance? 

    If so, could you please check there if you have the option to delete the content from there? 

    Let me know more. Thanks!

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Hi there, Lisgck1 welcome to our Community! 

Based on the info you've provided along with your screenshots, it looks like you're using our Dropbox Backup feature. 

When you click the "New location" next to your folders are you redirected to our backups page by any chance? 

If so, could you please check there if you have the option to delete the content from there? 

Let me know more. Thanks!

DeborahPlowman's avatar
DeborahPlowman
New member | Level 2
3 months ago

Hello Megan,

 

I am having the same issue as Lisgck1 did, however I am unable to share because I'm over my limit. I do not want to upgrade.

The 'Complete Puppy Power Toolbox Tutorial Video' folder' is the folder I would like deleted.

Thank you for your help!

Deborah

 

 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 months ago

    Hey DeborahPlowman, thanks for posting here! 

    Are you talking about an individual folder, or a shared one? Do you see the two-people icon on the folder itself? 

    Lastly, what are the options you see when trying to remove the folder from your Dropbox account?

    Keep me posted, and we'll take it from there! 

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