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EJL1's avatar
EJL1
Explorer | Level 3
2 years ago

How do I unselect the "Join the folder" option & delete 5 videos from my storage?

We use Dropbox only because that's how the company that digitizes our old 3/4" videos provides the link.  The first 3 times I used dropbox to download the videos to microsoft files it was quite simpl...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey EJL1, welcome to our Community! 

 

I'm guessing that you see the option to "join the folder" as to become a permanent member of it. However, would you mind sending over a screenshot of the option, in order for me to have  a visual too? 

 

As for deleting the videos off of your Dropbox account, you should be able to follow these steps, in order to achieve it. If these are shared content, let me know and I'll be happy to provide you the next steps.

 

Keep me posted! 

EJL1's avatar
EJL1
Explorer | Level 3
2 years ago

Megan - okay, I warned you that I'm a Martian newborn and here's the proof:  I had to look up how to take a screenshot, I did it and it worked and now I have it in my files.  When I tried to figure out how to send it to you, the "Authentication" failed when I tapped reply...I am obviously and painfully uneducated in 99.9% of basic computer use.  Regardless...the "Join folder" option is the only one of 4 ("Join". "Copy", "Download" and "Share").  I could not de-select by tapping Join or any of the other 3 options.  It is the only one now with white print on a black background (the other three are black on white).  If my inabilities make it impossible for you to help me, I fully understand, and thanks for trying 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Don't worry about this EJL1, we'll take it step by step!

     

    You should be able to attach a screenshot here, by replying back to me and clicking the camera-like icon that looks like that

     

    As for the option to join the folder: when do you see that option? What steps do you follow on your end before you get there? 

    • EJL1's avatar
      EJL1
      Explorer | Level 3
      2 years ago

      Okay, let's try...

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey EJL1 - I hope it's OK for me to jump in here.

         

        Can you please clarify if the link(s) to the files/folders you're trying to access and/or download were shared with you with view-only rights or edit ones instead?

         

        Also, do you get the same results after clearing your browser's cache or on another browser? 

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