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Forum Discussion
How do I unselect the "Join the folder" option & delete 5 videos from my storage?
We use Dropbox only because that's how the company that digitizes our old 3/4" videos provides the link. The first 3 times I used dropbox to download the videos to microsoft files it was quite simpl...
Megan - okay, I warned you that I'm a Martian newborn and here's the proof: I had to look up how to take a screenshot, I did it and it worked and now I have it in my files. When I tried to figure out how to send it to you, the "Authentication" failed when I tapped reply...I am obviously and painfully uneducated in 99.9% of basic computer use. Regardless...the "Join folder" option is the only one of 4 ("Join". "Copy", "Download" and "Share"). I could not de-select by tapping Join or any of the other 3 options. It is the only one now with white print on a black background (the other three are black on white). If my inabilities make it impossible for you to help me, I fully understand, and thanks for trying
Megan
Dropbox Community Moderator
Dropbox Community ModeratorDon't worry about this EJL1, we'll take it step by step!
You should be able to attach a screenshot here, by replying back to me and clicking the camera-like icon that looks like that 
As for the option to join the folder: when do you see that option? What steps do you follow on your end before you get there?
Okay, let's try...
- Walter
Hey EJL1 - I hope it's OK for me to jump in here.
Can you please clarify if the link(s) to the files/folders you're trying to access and/or download were shared with you with view-only rights or edit ones instead?
Also, do you get the same results after clearing your browser's cache or on another browser?
Hello Walter - trying to carry on conversations with you and Megan has demonstrated how little I understand.
The links are sent to me by Chicago Scanning (the company that is digitizing our old 3/4' videos). They send the link in an email. I open the email and tap the link. I am sent directly to the page on Dropbox that we're talking about where I can download the digitized videos to my files (the awful screenshots from my last communication).
They give me no rights to view or edit - we own the videos.
I'm not sure I understand what clearing my browser's cache means - closing the tab/window?
I almost always use Google for convenience; my files are Microsoft Explorer, so that's where they ultimately get sent.
I should also point out that even though I'm getting the same "can't respond" notice from Explorer (that mentions permissions), the videos are downloading - it just takes 15 minutes or so to start.
Don't know if this means anything to you...ask me some more questions...I'll try to answer cogently...
