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Brian1231's avatar
Brian1231
Explorer | Level 3
2 years ago

How to calculate my storage space?

Hi, on a Dropbox Basic account and when I look at 'manage account' tab it says I have 1.6 MB standard files and 383MB shared and I have no space left.  However I can't see where these standard files are just the shared ones are showing up.  I know you normally get a personal folder with Dropbox but I can't see it, what am I missing? I have tried uninstalling and reinstalling to ensure the backup box wasn't checked but this has not worked either.   Any help appreciated.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey there, Brian1231, welcome to our Community! 

     

    Let's jump right into this. As a first step, can you maybe send me a screenshot of your plan page, and what it reports there?

     

    You also mentioned that you're using a Basic account, however what you described about your personal folder in the account, is associated with a Business plan. Is it possible that you're using a different plan?

     

    Keep me posted, and we'll take it from there! 

    • Brian1231's avatar
      Brian1231
      Explorer | Level 3

      Hi Megan 

       

      Thanks for your help with this. I see I have confused things by mentioning a personal folder - I use Dropbox Business for work.

       

      My request is on behalf of someone who uses Dropbox Basic but I offered help.  The other information remains the same. Any ideas?

       

      Thanks

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Hi Brian1231, shared files are those in shared folders on your account.

         

        Any other files that aren't in shared folders would be considered standard, or private, files.

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