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StPokal's avatar
StPokal
Explorer | Level 3
6 years ago
Solved

I did not get the 25GB storage from the Asus promotion

Hi community,

 

after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing Dropbox accoungt but the 25GB never showed. Dropbox is still installed and I didn't do anything else.

Is there a way to still redeem the promotion? What did I do wrong?

 

Thanks in advance and best regards,

Jan

Promotions
Storage space
  • Daphne's avatar
    Daphne
    6 years ago

    Thanks for checking on that StPokal!

     

    I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to.

     

    Cheers!

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey bertram, thanks for reaching out. 

     

    I just moved your post to this relevant thread.

     

    Have you perhaps taken a look at this article, to see if you meet the criteria to redeem the promotional space?

     

    If so, get back to us and we can send you an email, so we can look into it internally.

     

    Thanks!

  • bertram's avatar
    bertram
    Explorer | Level 3
    4 years ago

    Yes, I have read it before posting the question

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hi bertram, could you try to claim the space again on the ASUS app?

  • bertram's avatar
    bertram
    Explorer | Level 3
    4 years ago

    I have tried again to redeem the promotion. It does not work.

     

    It would try installing, but will fail eventually.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    No worries, bertram. Can we send you an email, so we can look into this internally?

  • cyber1's avatar
    cyber1
    Explorer | Level 3
    4 years ago

    Hi,

     

    I have the same issue, when I click "Get it now" in the MyASUS app to claim the offer, it says "Installing..." and then after a while it returns back. Is it possible that I could receive assistance with this issue.

     

    Many Thanks.

  • Snapman's avatar
    Snapman
    New member | Level 2
    4 years ago

    Hi, I have exactly the same issue.  I click "Get it now" in the MyASUS app to claim the offer, it says "Installing..." and then after a while it returns back. Can you please help?

  • bertram's avatar
    bertram
    Explorer | Level 3
    4 years ago

    Hi Hannah, could you send me an email?

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