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StPokal's avatar
StPokal
Explorer | Level 3
6 years ago
Solved

I did not get the 25GB storage from the Asus promotion

Hi community,

 

after buying a new Asus notbeook yesterday I installed everything today including My Asus with Dropbox which promised me 25GB for registering. I signed in with my already existing Dropbox accoungt but the 25GB never showed. Dropbox is still installed and I didn't do anything else.

Is there a way to still redeem the promotion? What did I do wrong?

 

Thanks in advance and best regards,

Jan

Promotions
Storage space
  • Daphne's avatar
    Daphne
    6 years ago

    Thanks for checking on that StPokal!

     

    I'd be more than happy to look further into this with you, so I've reached out to the email linked with your profile here. When you have the chance, please check your inbox and get back to me there if you'd like to.

     

    Cheers!

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  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    Hey Antonio Q, if you've made sure to follow all the relevant steps to redeem the promotion, I'd be more than happy to send you a ticket to have a better look into this with you. 

    Would that be alright?
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago
    I just sent you one, Antonio Q. 

    Whenever you have a moment, check your inbox and we'll go from there. Cheers!
  • NewSkilz's avatar
    NewSkilz
    New member | Level 2
    5 years ago
    Hi Dropbox

    I have the same problem, just bought a new ASUS laptop and signed in with me existing Dropbox account but didn’t get the 25GB free space.

    Please look into fixing this. My username is [email removed as per Community Guidelines]
    Please contact me via email.
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Happy Monday NewSkilz, I hope you're doing well! 

    I've reached out your way via email.

    You can take your time and reply back to me whenever you want.

    Cheers.
  • Mushonim's avatar
    Mushonim
    Explorer | Level 3
    4 years ago
    Hi,
    I'm also having the same issue.
    I own a brand new asus laptop but can see the option for the 25 gb of storage in the dropbox plan.
    How do I get help from you?
    Moshe.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi Mushonim, hope you’re doing well! 

    Can you please go here and send me a screenshot of the available space you see? 

    Please check your screenshot, before uploading, to make sure there’s no personal info showing. 

    Let me know when you’re ready.
  • naweinbaum's avatar
    naweinbaum
    New member | Level 2
    4 years ago

    I am having the same issue. Can i have some support please

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hi naweinbaum, I hope you're doing well!

    I just sent you an email, so we can investigate further on this. Reply back to me, and we'll take it from there.

    Cheers!
  • bertram's avatar
    bertram
    Explorer | Level 3
    4 years ago

    I tried to redeem the 25GB promotion for my ASUS laptop. 

    I clicked "claim space" button underthe ASUS app. The button then showed "installing", but nothing was installed.

     

    I do not have any dropbox installation in my laptop.

     

    Could anyone advise?

About Storage Space

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