I did not get the 25GB storage from the Asus promotion

Hi HealingRayne, how are you today?

Didn't the app come pre-installed to your device? Have you tried re-booting the device? 

Let me know!

Hi Megan. No. Dropbox does not show up in my list of apps. I found it under the Asus promotions with my new laptop.  It offers 25GB in dropbox and has me click the Get It Now button but nothing happens. The button doesn't even initially say "installing."  When I went to close the MyAsus window it says that if I close it will stop dropbox from installing. So I waited about 30 minutes and it still didnt install. When I went to close out of MyAsus the button flashed "installing" but then went back to Get It Now.. and as I closed the window it said it had to stop the download in order to close window. I rebooted the laptop and tried again.  This time it sat for 2 hours and still didnt complete an install.  If I go to dropbox, I can download the app but I only get 2 GB and not the 25GB promotion.

Hey HealingRayne, happy Friday! 

Would it be okay for me to reach out via email, in order for us to have a closer look into this? 

Let me know!

absolutely!  feel free to email me. Do you have my email thru my account or do I need to send it?

Hi Megan. I have not received an email.

Hi, HealingRayne, I've sent you an email, please could you reply to it as soon as possible.

After buying a new Asus laptop I linked my Dropbox account in Myasus software to get 500 gb of storage for 6 months. I signed in with my already existing Dropbox accoungt but I never got the 500GB. Dropbox is still installed and I didn't do anything else.

Is there a way to still redeem the promotion? What did I do wrong?

Thanks in advance and best regards,

Carlo

Hey there, carlodr, how are you today?

Was the app preinstalled on your device? Can you let me know where you received the notification that your device was eligible for this promotion?

If you haven't already, please check out this article to see if any of the info there helps.

Let me know what you find!

Hi Megan,

Yes, the dropbox app was already installed on the laptop (I already had an account), but I don´t remember that preinstalled with the OS. I did notice the promotion because I was using Myasus app to update drivers in the laptop and saw the link of promotion in the main panel.

Thanks in advance.

Hi carlodr, I just reached out to you via email, I'll be happy to see you there.

Cheers!