Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

renatomichel's avatar
renatomichel
Helpful | Level 5
4 months ago
Solved

I didn't receive my referral bonus, even though I've followed all the steps.

I recently joined the Dropbox community by receiving a referral email from a friend. I use the link of the email, made my subscription, verified my email and installed om my new computer. Ne...
Referrals
Storage space
  • Megan's avatar
    Megan
    4 months ago

    Hey renatomichel, I just sent you an email.

    I'll be happy to look into this with you. Reply back, and we'll take it from there.

    Thanks!

jezz's avatar
jezz
New member | Level 2
3 months ago

I have sent two invitations, to my wife (Laptop) and my son (Desktop PC), so that they can use their own Dropbox. But for both referrals are marked as "Ineligible"

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Thanks for the update, jezz.

Are all computers connected to the same network?

Have your wife and son verified their Dropbox email address?

  • jezz's avatar
    jezz
    New member | Level 2
    3 months ago

    Yes all computers are on the same network, son's Desktop on LAN, wife's Laptop on WiFi.

    They both have verified their emails and both have installed Dropbox Desktop app.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 months ago

      Hey jezz! If you check the email address that’s linked to your Community profile here, you should be seeing a new email from me in your inbox. 

      Please reply to it and I’ll further investigate this internally.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!