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Forum Discussion

caryldillon's avatar
caryldillon
New member | Level 2
2 years ago

I don't see all my files on www.dropbox.com and I'm running out of hard drive space.

I spent nearly 2 hours with customer support and they said they needed to escalate my case to someone else. The someone else sent me a link to the general Dropbox information to read through volumes ...
Delete
desktop
Storage space
sync
DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hi caryldillon,

 

Thanks for contacting us. I can see you're really frustrated with this issue right now.

 

To start, make sure you’re logged into the right account.

 

Are you seeing the required files in your account? 

 

Also, would it be ok for us to reach out to you on the email attached to this account? 

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

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