Forum Discussion

conchimnon's avatar
conchimnon
Explorer | Level 3
2 years ago

I keep getting this warning email, why?

Even though i am on basic plan, 18gb and have almost 5gb free, i have to get this email everyday. "Eligibility confirmed: Dinh, you'll lose access to your files if you don't act soon!" .... "Not...
Notifications
Storage space
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional information and the screenshots too conchimnon 

 

May I ask how many times you've received this email notification so far?

 

Also, is it possible that you were closer to your account's quota limit at that point? 

conchimnon's avatar
conchimnon
Explorer | Level 3
2 years ago
Hello Walter,

I just checked email and found that such email send from Oct 18, and then continue on Oct 19, 20.

I dont change any files during the latest month.

So I am afraid that something went wrong.

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