Forum Discussion

conchimnon's avatar
conchimnon
Explorer | Level 3
2 years ago

I keep getting this warning email, why?

Even though i am on basic plan, 18gb and have almost 5gb free, i have to get this email everyday. "Eligibility confirmed: Dinh, you'll lose access to your files if you don't act soon!" .... "Not...
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Storage space
RebeccaFF's avatar
RebeccaFF
New member | Level 2
2 years ago

I am having the same problem. Daily I am receiving emails to say my storage is full and whilst it was, I have since upgraded and am still receiving the same urgent emails. Others do have access to add files but I am only using 3.9gb of 2TB - so I do not understand what is going on. Please can you assist?

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi RebeccaFF, could you attach a screenshot showing the email you received, and how much quota you have on your account here?

 

conchimnon, could you also attach a screenshot from the same page on your account?

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