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bnehring's avatar
bnehring
New member | Level 1
12 months ago

I lost 3GB of storage after my account was supposedly converted back to Basic.

Hi, I've had a Basic plan with 10.4GB of storage for years. I got an unexpected email yesterday saying I'm "back on Dropbox Basic" because my admin took no action on a free trial. I didn't sign up for a free trial, and I've never been paying. Any idea why I lost 3GB of storage capacity? How can I figure out what happened and how to fix it?

Dropbox Basic
emails
Storage space

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    12 months ago

    Thanks for posting on our forum about this, bnehring.

    From your post, I understand that you were previously part of a Dropbox team that has now been disbanded. 

    However, can you also send me a screenshot of the email you received, so that I can check it?

    Also, if you happen to have any screenshots showing your previous storage space on Dropbox, please attach it here, as well.

    It’ll be better to have a visual first before investigating this further.

    Let me know when you’re ready.

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