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UK-BloodRunner's avatar
UK-BloodRunner
New member | Level 1
10 months ago
Solved

I received an email stating I've used all my promotional space, but this isn't the case.

I received an email from Dropbox this morning that basically contains lies. Now I know misinformation is becoming the norm over the pond, but I'd like to think that here in the UK we can keep a reasonable amount of truth in our communications.

The email (below) claims I have used all of the free 100GB Dropbox allocated me when I purchased an HP laptop. However, a simple look at my quota used shows that not to be the case. 

I'd like to think that this is some form of "mistake", but I feel it is a cynical attempt to get those who are not IT savvy to worry they are about to lose information and subscribe to an upgrade they do not need.

Anyone else getting these lies sent them??

emails
Storage space
upgrades
  • Megan's avatar
    Megan
    10 months ago

    Thanks for letting us know about this, UK-BloodRunner.

    If you've made sure that your account isn't over its quota, you can ignore these emails.

    However, let me also note that once your HP promo ends, your account will then return back to its allocated quota.

    That's why you got the email, to inform you in case you need to upgrade if you want more space.

    We've passed your comments along to our team and if you need anything else, let us know.

    Thanks.

2 Replies

  • UK-BloodRunner's avatar
    UK-BloodRunner
    New member | Level 1
    10 months ago

    Thanks Megan for your prompt reply and passing my feedback to your team.

    I think we probably have a different opinion as to why I was sent the email. Please don't think I'm knocking the product in any way as I have been a long time user and have promoted the product to individuals and companies over the time I worked within the IT industry.

    However, when an email starts "You’ve used all of the 100 GB of additional Dropbox space provided when you purchased your HP device." and that is not the case, then I do feel it could be viewed as deliberately misleading.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Thanks for letting us know about this, UK-BloodRunner.

    If you've made sure that your account isn't over its quota, you can ignore these emails.

    However, let me also note that once your HP promo ends, your account will then return back to its allocated quota.

    That's why you got the email, to inform you in case you need to upgrade if you want more space.

    We've passed your comments along to our team and if you need anything else, let us know.

    Thanks.

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