We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
I sent two referrals but didn't receive the extra space
Hi,
Recently I sent invitation to my mom. She accepted link, but I didn't receive extra storage - status "Ineligible".
Then I sent another link to my friend. He accepted link, but the status is "...
Rich
Super User II
Super User IIRecently I sent invitation to my mom. She accepted link, but I didn't receive extra storage - status "Ineligible".
If she uses the same computer, or you're on the same network, the referral will likely be considered ineligible. She needs to install the Dropbox application on a unique computer (one that never had Dropbox before). If you're using separate computers and you're just on the same network, Support might be able to assist, but usually ineligible means ineligible.
Then I sent another link to my friend. He accepted link, but the status is "Invitation sent". No extra storage.
Did he create his Dropbox account using the same email address that you sent the invite to, and has he installed Dropbox on a unique computer? Mobile devices do not count. for referrals.
My mom and my friend have separate computers (laptops). They have never used to install dropbox on their pcs.
- Nancy
Dropbox Community Moderator
Hi from me too, Vladimir! Is there any chance that your mom had the same IP address as you when she accepted your referral?
As for your friend, can you go to this page and send me a screenshot of what you see? Just make sure to hide his personal details.
Dear Nancy,
My mom use mobile Internet, and I use fixed Internet. So ip addresses are different.
As for my friend, I will try to do it today later.
Best regards, Vladimir.
- Megan
Hey TitaniumZPG!
I went ahead and removed your screenshot, since it contained personal email addresses that are best not shared in a public forum.
In any case, I'll send you an email in order for us to have a closer look into this. I'll be happy to continue troubleshooting with you there. 📩
