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TitaniumZPG's avatar
TitaniumZPG
New member | Level 1
11 months ago

I sent two referrals but didn't receive the extra space

Hi, Recently I sent invitation to my mom. She accepted link, but I didn't receive extra storage - status "Ineligible". Then I sent another link to my friend. He accepted link, but the status is "...
Referrals
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi from me too, Vladimir! Is there any chance that your mom had the same IP address as you when she accepted your referral? 

As for your friend, can you go to this page and send me a screenshot of what you see? Just make sure to hide his personal details.

TitaniumZPG's avatar
TitaniumZPG
New member | Level 1
11 months ago

Dear Nancy,

My mom use mobile Internet, and I use fixed Internet. So ip addresses are different. 

As for my friend, I will try to do it today later.

Best regards, Vladimir. 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hey TitaniumZPG! 

    I went ahead and removed your screenshot, since it contained personal email addresses that are best not shared in a public forum.

    In any case, I'll send you an email in order for us to have a closer look into this. I'll be happy to continue troubleshooting with you there. 📩

    • TitaniumZPG's avatar
      TitaniumZPG
      New member | Level 1
      10 months ago

      Hi,

      And another same issue - I sent invitation to my friend just today...status "Ineligible".

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        10 months ago

        Hi again, Vladimir! I can see that Megan logged a ticket for you last week. Did you get the chance to go through her last message? 

        Did your friend follow all of the required steps and the referral is still not working?

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