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I sent two referrals but didn't receive the extra space
Hi,
Recently I sent invitation to my mom. She accepted link, but I didn't receive extra storage - status "Ineligible".
Then I sent another link to my friend. He accepted link, but the status is "...
Megan
Dropbox Community Moderator
Dropbox Community ModeratorHey TitaniumZPG!
I went ahead and removed your screenshot, since it contained personal email addresses that are best not shared in a public forum.
In any case, I'll send you an email in order for us to have a closer look into this. I'll be happy to continue troubleshooting with you there. 📩
Hi,
And another same issue - I sent invitation to my friend just today...status "Ineligible".
- Nancy
Hi again, Vladimir! I can see that Megan logged a ticket for you last week. Did you get the chance to go through her last message?
Did your friend follow all of the required steps and the referral is still not working?
Hi, Nancy,
Yes, I got her message, but then she closed the ticket.
Internet was over phone, not fixed.- Nancy
From what I can see, the ticket was closed due to inactivity, since there was no reply to Megan’s last email.
However, if you go to your email address and open the ticket again, can you try to reply back? This should generate a new ticket (with a new ticket number) and our support team will look into this further.
