Forum Discussion

TitaniumZPG's avatar
TitaniumZPG
New member | Level 1
11 months ago

I sent two referrals but didn't receive the extra space

Hi, Recently I sent invitation to my mom. She accepted link, but I didn't receive extra storage - status "Ineligible". Then I sent another link to my friend. He accepted link, but the status is "...
Referrals
Storage space
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
10 months ago

Hi again, Vladimir! I can see that Megan logged a ticket for you last week. Did you get the chance to go through her last message? 

Did your friend follow all of the required steps and the referral is still not working?

TitaniumZPG's avatar
TitaniumZPG
New member | Level 1
10 months ago

Hi, Nancy,

Yes, I got her message, but then she closed the ticket.
Internet was over phone, not fixed.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    From what I can see, the ticket was closed due to inactivity, since there was no reply to Megan’s last email. 

    However, if you go to your email address and open the ticket again, can you try to reply back? This should generate a new ticket (with a new ticket number) and our support team will look into this further.

  • TitaniumZPG's avatar
    TitaniumZPG
    New member | Level 1
    10 months ago

    I tried twice, but I got the following email


    "Hi,

    Thanks for reaching out to Dropbox support. Replies to this email are routed to an unmonitored inbox and will not be answered by our support team."

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    I see, thanks for clarifying. I’ve gone ahead and opened another ticket for you. 

    Please respond to it, when possible, and we’ll look into this further.

About Storage Space

Looking for help with managing the storage space in your Dropbox account? Talk to the Dropbox Community and get advice from members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!